Refund policy

Returns and Refunds Policy

Thank you for shopping with us. We strive to ensure that every product you receive meets the highest quality standards. Please read our Returns and Refunds Policy carefully before making a purchase.

1. Return Eligibility

  • Products purchased online may be returned within 7 (seven) days of delivery.

  • Items must be in their original, unopened packaging — this includes seals, plastic wraps, and any internal protective materials.

  • No items that have been opened, used, or tampered with in any way will be accepted for return.

  • All original parts, components, accessories, and packaging must be included with the return. Missing items will result in rejection of the return.

2. Damaged or Defective Items

  • We only accept returns for defective products that have a clear manufacturing fault.

  • Returns will not be accepted for reasons such as “change of mind” or dislike of the product.

  • In the event of liquid damage or visible courier damage, photographic evidence must be provided on the day of delivery showing the damage as received from the courier.

  • All returned items will be inspected to verify the claim of defect or damage before a refund or replacement is issued.

3. Return Shipping Costs

  • The customer is responsible for the cost of returning the item.

  • If the return is approved and the fault is due to a manufacturing defect or company error, we will reimburse reasonable return shipping costs or arrange collection at our expense.

4. Refunds and Replacements

  • Once your return has been received and inspected, we will notify you of the approval or rejection of your refund or replacement.

  • Approved refunds will be processed using the original method of payment within 7–10 business days.

  • If a replacement is issued, it will be shipped once the returned item has been verified.

5. Non-Returnable Items

  • Items that have been opened, used, or physically altered in any way.

  • Items showing signs of misuse, neglect, or accidental damage.

  • Products returned without all original packaging, parts, and accessories.

6. Contact Us

For any questions or to initiate a return, please contact our support team at:
📧 planetcustap@gmail.com
📞 031 401 5405 , 063 217 8747 (Whatsapp Only)
Include your order number, photographs (if applicable), and a detailed description of the issue.