Shipping policy

Shipping Policy
1. Processing Time

  • All orders are processed within [1–3 business days] after payment is received.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times depend on your location and chosen delivery method:
  • Local delivery: [e.g., 1–3 business days]
  • National delivery: [e.g., 3–7 business days]
  • Outlying areas: [e.g., up to 10 business days]
  • Delivery times are estimates only and not guaranteed. Delays may occur due to courier issues, weather, or unforeseen circumstances.

3. Shipping Confirmation and Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable).
  • The tracking number will be active within 24 hours of dispatch.
  • Please note that tracking updates may be delayed by the courier.

4. Damaged or Lost Parcels

  • We are not liable for any products damaged or lost during shipping.
  • If your order arrives damaged, please contact the courier immediately to file a claim.
  • Retain all packaging materials and the damaged items as proof.
  • If the damage occurred during transit, photographic evidence taken on the day of receipt will be required for assessment.
  • If a parcel is lost in transit, we will assist in contacting the courier and resolving the issue as quickly as possible.

5. Incorrect or Incomplete Address

  • Please ensure your shipping address is correct and complete before confirming your order.
  • We are not responsible for orders shipped to an incorrect address provided by the customer.
  • If a parcel is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.

6. International Shipping (if applicable)

  • We currently offer international shipping.
  • For international orders, customers are responsible for any customs duties, taxes, or import fees applicable in their country.

7. Order Changes and Cancellations

  • Once an order has been shipped, it cannot be modified or canceled.
  • If you need to make a change, please contact us immediately at [your email address] before dispatch.